Member Service Representative(Contract)-Hoffman Estates | Hiring
Your Next Step in Hoffman Estates
Flexible Role in Hoffman Estates: Member Service Representative Hiring Organization: Costco Based in: Hoffman Estates, IL (our main Hoffman Estates branch) Experience: Open to all levels.
Pay: $18-$23/Hour (approx. $25.3k/Year) Benefits: Benefits may be available based on employment type. Project-based work with clear objectives.
What You'll Do
Core objectives involve your professional skills in Retail Customer Service.
- This Hoffman Estates-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Costco team in Hoffman Estates, IL is growing.
- Benefit from working in Hoffman Estates, a key hub for the Retail Customer Service industry.
Member Service Representative (Part Time)
About Costco
Costco operates membership warehouses delivering quality goods to millions of loyal members daily. We maintain a strict focus on operational efficiency and employee promotion from within. When you embark on a career in part time member service representative with Costco, you are joining you are joining a supportive team of 15 frontline cashiers and clerks who always step in to help each other finish closing tasks on time.
Job Summary
Join our team for 20 to 25 hours per week with schedules published three weeks in advance. You will work alongside friendly colleagues who make your shifts enjoyable. You will serve as Part-time, delivering the signature Reliable that sets Costco apart in the retail customer service.
Comprehensive Responsibilities
- Membership Processing: Process 120 renewals per shift using AS400.
- Refund Handling: Resolve 45 member returns daily using POS terminals.
- Inquiry Management: Answer 80 daily phone calls regarding warehouse inventory.
- Account Upgrades: Upgrade 15 accounts to Executive tier per week.
Industry-Leading Benefits & Salary
We invest in our part-time staff with practical support for daily life.
- Salary: $19.50–$24.00 per hour
- Health Coverage: Medical benefits for staff working 24 weekly hours.
- Retirement Plan: 401k match up to 5 percent after one year.
- Free Membership: Annual complimentary warehouse membership plus four guest passes.
Requirements & Qualifications
- Six months of cash handling experience
- Availability for weekend morning shifts
- High school diploma or equivalent
- Ability to stand for four hours
Frequently Asked Questions
How much does the Member Service Representative-Hoffman Estates | Hiring position pay at Costco?
This role offers a pay range of $18 - $23. Actual compensation may vary based on experience, shift, and location within Hoffman Estates.
Where is this Member Service Representative-Hoffman Estates | Hiring job located?
This position is based in Hoffman Estates, IL. Costco has facilities throughout the region, but this specific opening is in Hoffman Estates.
How many hours per week is this part-time Member Service Representative-Hoffman Estates | Hiring role?
Part-time positions at Costco generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
What benefits does Costco offer for this position?
Costco provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Are weekend-only schedules available for this position?
Costco offers various scheduling options including weekend shifts. Weekend schedules may come with additional premium pay. Check with the hiring team for current availability in Hoffman Estates.
What does a typical day look like as a Member Service Representative-Hoffman Estates | Hiring?
A typical shift involves receiving, picking, packing, and sorting customer orders in Costco's Hoffman Estates facility. You'll work with a team to meet daily fulfillment targets while following safety protocols.
